Front Office Manager

(1 vacancy only)

1. To conduct training and oversee the administration of the department.
2. To ensure the Front Office department is sufficiently staffed and they are trained to
provide the best service to our guests.
3. To ensure that all employees under his/her supervision adhere to the Hotel's policy.
4. To recruit and train new personnel and evaluate all personnel in the Front Office.
5. To maintain effective communication within the Front Office and also between the
other operating department such as Credit, Room Sales, Housekeeping, etc.
6. To conduct regular departmental meetings.
7. To carry out performance appraisal for responsible personnel and suggest or
recommend appropriate action to the General Manager / Human Resources
department.
8. To liase with Human Resource department in area of recruitment, training,
promotion, transfer and general staff welfare.
9. To attend Departmental Heads, and all related meetings as and when required.
10. To review evaluate procedures manual, job description and standard of performance for
position within the department and submit to the General Manager/ Human Resources
department for approval.
11. To provide guest service, and to comply, if possible, to all guests request.
12. To ensure that the room reservation chart is accurate in order to achieve the maximum
revenue and occupancy.
13. To provide accurate monthly revenue and occupancy forecast for the Sales &
Marketing, General Manager and other departments.
14. To function as the overall supervisors to the Front Desk, Reservation, Telephone and
Service departments.
15. To control; day to day credit given to guests.
16. To investigate guest's complaints and handle them promptly and efficiently.
17. To work closely with the Sales & Marketing department for sales promotion.
18. To handle claims and inquiries with regard to lost and found items.
19. Coordinates daily room inspection schedule and keeps records of inspected room.
20. Assist the General Manager for the preparation of a room revenue budget, operation
expenses budget etc.

Requirement:

• Candidate must possess at least Diploma with at least 1-2 years experiences in the similar capacity
• Preferable holding existing position in the Hotel industry
• Good interpersonal, communications, supervisory and people skills is essential
• Dynamic and self motivated with leadership qualities
• Willing to work on flexible schedule
• With good command of English, Malay and Mandarin

Click here to apply now

Salary :	MYR2000 - MYR3000 (Negotiable)
Experience :	1 - 2 years
Position Level :	Senior Management
Industrial :	Hotel / Resorts / Travel
Qualification :	Diploma
Job Type :	Full Time/Permanent
Location :	Kuala Lumpur - Jinjang Selatan
Date Posting :	07-May-2009
Closing Date :	06-Jul-2009